Posts Tag: every point of contact

Building trust-oriented business relationships at every point of contact

Valcort 35 Keys to Business Growth.  #13 - Identify every point of contact with your customers.  Assure that every employee that has personal contact with a customer or can influence a customer relationship is trained and equipped to engage them in a trust-oriented relationship with your company. Frequently I drive...

Making the best of customer touchpoints

Valcort 35 Keys to Business Growth: # 5   Have a fully coordinated, customer sales approach, drawing a customer into an engaging relationship at every point of contact.  One of my beautiful daughters had a modeling gig for Lands’ End recently that put her in the popular catalog and on the company’s...