Posts Tag: Valcort 35 Keys to Business Growth

Answer the door. Winning the customer inquiry exchange

Successful customer impressions begin at the front door of your business. That front door these days is often an email in-box, a Website inquiry, a cell phone call or text, a Tweet, post or comment. Or it might be someone actually at your front door! Don’t miss the opportunity to make that...

Speaking the right language? The importance of customer profiling

An important part of great marketing is speaking the right language! [caption id="attachment_4103" align="alignright" width="300"] America tongue language open mouth. Studio shot.[/caption] If you know who you are trying to reach with your sales and marketing messages, the next step is to figure out what language they speak. No,  not...

Secret Spy? Conducting Competitor Research

It’s not difficult to find the opposite of customer-centricity. I found it while traveling in eastern Europe late last year, where many businesses still—after 50 years of official communism followed by 25 years of capitalism—haven’t discovered the value and competitive advantage of good customer relations. But you don’t have to...

Questions that will help your business grow

Recently, we worked with a respected manufacturing company that was concerned about multiple years of flat growth in a thriving industry. They believed that their products were chosen because they were of the highest quality in the category, but they could not figure out why they weren’t growing. We worked with the...

What difference does it make? The importance of tracking customer response

Valcort’s 35 Keys to Business Growth:  #21 We have specific, consistent ways we collect data and track customer response to every advertising, marketing and sales effort. We use this information to measure our marketing and sales efficiency and effectiveness. For more than 10 years we have been asking executives to rate...

Resuming the series: Valcort’s 35 Keys to Business Growth

We’re resuming today our writing on Valcort’s 35 keys to business growth, which highlight our comprehensive view of the most important disciplines that companies and organizations will master if they are to consistently succeed.  To help you review the discussions to date, we’ve provided below the links to the articles...

Reaching the people most important to your business

Valcort 35 Keys to Business Growth: #19 Continuously evaluate the most effective way to reach each of the different customer groups you serve. The easy part of marketing is to state a crisp, sensible plan for success: Whether we have a product that will be of interest to 10 or...

Get the message?

Valcort 35 Keys to Business Growth: #18 Create clear and specific messages targeted to each stakeholder (vendor, employee, shareholder, representative, customer, end user) to help them talk about your company and promote your products and services. Several years ago I accompanied a client, a well-known leader of one of the nation’s...

Are you a victim of organizational drift?

Valcort 35 Keys to Business Growth. #17: Have a formal process in place that makes sure that your products and services, your sales approach, and your internal operations all line up with the needs of specific, well-defined customer groups. Slipping on the fins and covering my face with the snorkel...

7 Steps to Employee Greatness

Think about the best job you’ve ever had. Perhaps it’s the one you have now, or it may be many years ago. What was it about your employee experience that made it great? Now, think back to the worst experience you’ve had as an employee (sorry, if this is a...