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The 15 Friendliest Companies in America

The 15 Friendliest Companies in America

  We’ve asked around to find the companies with the best customer service, focus, and relationships. There are many companies that do it well, and just as many that don’t get it.  Here’s our list of the best.   Amazon.com Amazon, the world’s largest online retailer, has the highest customer service satisfaction in the country. It used to be an online bookstore, but later diversified to include, well, everything. Apple, Inc. This American multinational corporation focuses on the mar...

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25 reasons Spring is a great time of the year.

25 reasons Spring is a great time of the year.

Business renaissance. If you’re in a seasonal business that benefits from warmth, like landscaping or outdoor dining, it’s time to roll! Temperatures are moderate. Spring marks the end of frigid winter and the transitional period to scorching summer. The earth's axis is angled between its closest and furthest position from the sun, when temperatures are the most extreme. You can finally ditch the winter layers. There are more daylight hours. Following the Spring equinox, when the earth’s horizo...

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Does vision ever take a day off?  The importance of share values and vision

Does vision ever take a day off? The importance of share values and vision

Does vision within an organization need to be tempered, does the role of vision ever stop or slow? Does forever need to reach into the future and push the envelope out of the current state? I believe continued, ever-expanding vision is critical if an organization is to create sustainable growth. To understand the need for pervasive vision, we must start with shared values. Let me tell you why. Values are those core motivators that reside deep in one’s heart and soul.  They show up sometimes as c...

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What are your New Year’s resolutions?

What are your New Year’s resolutions?

Do you make New Year’s resolutions? It’s a long tradition that doesn't’ seem to be losing steam.  Here are the top-10 New Year's resolutions from a recent survey of 2,000 people conducted for Inc. magazine: Diet or eat healthier (71%) Exercise more (65%) Lose weight (54%) Save more and spend less--my personal favorite! (32%) Learn a new skill or hobby (26%) Quit smoking (21%) Read more (17%) Find another job (16%) Drink less alcohol (15%) Spend more time with family and friends (13%) More from...

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10 Business Decisions that Influenced the Future  

10 Business Decisions that Influenced the Future  

We've found 10 examples from the last 75 years when individuals, companies or groups saw a need and took dramatic action, often creating something historic out of nothing--advancing not only single invention or program, but also the business principles that influenced not only that time, but today and our future. Here they are: Suburbia is Born: In 1947, American GIs were just back from the war, and often returning to sub-standard housing with little income to leverage. A real estate developer...

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4 Dimensional Trust in an Age of Change

4 Dimensional Trust in an Age of Change

When you or your company or group seek to operate in a change environment, or if you are going into a time of change, the highest priority will be to create and rely on embedded, earned trust. And in times of change, the last thing you need to experience as an employee, or the company experience from its staff and partners, or customers experience from a supplier is:  The discovery that trust has been violated. Do any of the following sound familiar? * A person, group or organization has broken...

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7 reasons people buy

7 reasons people buy

Since money isn’t easy to come by, what makes us part with it?  And if we decide to make a purchase of any kind, why do we choose one product or service over another?  There are mountains of research on these questions, but since you may have even less time than money, we’ve condensed a lot of answers into 7 reasons people buy. Here they are:   Scarcity First, we buy to meet our basic needs; things to fulfill what Maslow describes as the foundation of his hierarchy,  like food and shelter. Or ...

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15 tips for successfully reaching “unreachables”

15 tips for successfully reaching “unreachables”

It’s only natural for us to want to market our products or services to everyone, in hopes of capturing a larger audience. But every business has some “unreachables” who seem unsuited for or resistant to your overtures.  Now, some of these people are placed in that category for a good reason. For others, you may just need to try something new.  Here are 15 great tips from multiple experts: 1. Do your homework. This is an important step you won’t want to skip. Before you start trying to reach all ...

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The world’s best leaders, delivery drones and other interesting business stories of the week

The world’s best leaders, delivery drones and other interesting business stories of the week

Who are the world’s best leaders?  The greatest leaders are the ones who run organizations that truly care for their employees’ and customers’ health, happiness, and wellbeing.  -- Fortune Amazon Hammers FAA For Lack Of 'Impetus' Over Drone Policy.  Amazon.com is not pleased with the pace by which the Federal Aviation Administration is addressing the commercial use of drones and it let the public know in a congressional hearing on Tuesday. -- Forbes Your phone on steroids.  With 5G mobile, wirel...

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Apple’s values, March Madness and this week’s other interesting business stories

Apple’s values, March Madness and this week’s other interesting business stories

Apple’s Future.  Tim Cook says everything at Apple can change except values--Fast Company         GM Ditching Russia.  Political turmoil in Russia, combined with a weak economy and lower-than-expected sales, convinced General Motors that it isn’t worth sinking more money into the once-promising market.—Forbes     March Madness at Work:  How to channel your employees’ NCAA enthusiasm to build team and infuse passion within the organization.  –Chief Executive   &...

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